Legal
Privacy policy
24 August 2026. www.wyzefoods.com
INTRODUCTION
WYZE respects the privacy of users who visit or interact with www.wyzefoods.com. This Privacy Policy explains how WYZE may collect, use, process, store, share and protect personal information in connection with the WYZE website, waitlist registrations, VIP reservations, payments, customer communications, marketing activities and related services. By using the website, joining the waitlist, making a VIP reservation or otherwise providing personal information to WYZE, you acknowledge the practices described in this Privacy Policy. This Privacy Policy describes how WYZE may collect, use, disclose and protect personal information in connection with its pre-launch Website, waitlist, VIP reservations, customer communications and related activities.
Information We May Collect
WYZE may collect personal information that you voluntarily provide, including your name, email address, mobile phone number, waitlist registration information, VIP reservation information, coupon related information, customer support communications, product preferences, survey responses, feedback and other information voluntarily submitted by you. When you use the website, certain technical information may also be collected automatically, including IP address, browser information, device information, website interactions, referring pages, approximate location derived from technical information, cookies, analytics identifiers and similar information.
PAYMENT RELATED INFORMATION.
Payments may be processed through Razorpay or another authorized payment service provider. WYZE may receive and retain limited payment related information such as the transaction reference, payment status, amount paid, payment date, payment provider reference and other transaction metadata reasonably required to administer VIP reservations, confirm payments, process eligible refunds, prevent fraud, maintain accounting records and provide customer support. WYZE does not ordinarily receive or store full payment card numbers, banking passwords, UPI PINs, OTPs or similar payment authentication credentials where such information is processed directly by the applicable payment service provider.
HOW WE USE PERSONAL INFORMATION
WYZE may use personal information to operate and maintain the website, register users on the waitlist, process and verify VIP reservations, provide or recover coupon information, administer VIP benefits, process eligible refunds, send reservation and payment confirmations, communicate launch updates, provide customer support, investigate fraudulent or abusive activity, maintain transaction and business records, improve the website and customer experience, understand campaign performance, analyze consumer interest, comply with legal and regulatory obligations and send promotional communications where permitted by applicable law.
TRANSACTIONAL AND MARKETING COMMUNICATIONS.
Customers who join the waitlist or VIP program may receive communications necessary to administer their participation, including payment confirmations, reservation confirmations, coupon information, launch announcements, product availability notifications, refund notifications, important updates relating to the VIP program and customer support communications. Such communications may be sent through email, SMS, WhatsApp or other lawful communication methods available to WYZE. Promotional or marketing communications may also be sent where appropriate consent has been obtained or where otherwise permitted under applicable law. Users may be provided with an appropriate method to unsubscribe or opt out of promotional communications. Opting out of promotional marketing communications may not prevent WYZE from sending communications that are reasonably necessary to administer an existing VIP reservation, payment, coupon, refund or customer support matter.
SERVICE PROVIDERS AND THIRD PARTIES.
Personal information may be processed by third party service providers where reasonably necessary for WYZE business operations, including payment processors, website hosting providers, cloud service providers, email service providers, SMS providers, WhatsApp communication providers, analytics providers, advertising platforms, fraud prevention services, professional advisers and customer support providers. Such third parties may process personal information according to their own legal obligations, contractual terms and privacy policies.
LEGAL DISCLOSURES
WYZE may disclose personal information where reasonably necessary to comply with applicable law, respond to lawful requests from courts, government authorities or regulators, prevent fraud or misuse, protect the rights and safety of WYZE or its users, establish or defend legal claims or enforce applicable website terms and policies.
COOKIES AND SIMILAR TECHNOLOGIES
The website may use cookies, pixels and similar technologies for essential website functionality, analytics, campaign measurement, advertising, remarketing, remembering preferences, fraud prevention and improving user experience. Users may be able to control or restrict certain cookies through browser settings or consent tools made available on the website.
DATA RETENTION.
WYZE will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including reservation administration, payment and refund processing, customer support, fraud prevention, accounting, legal compliance, dispute resolution and other legitimate business requirements. Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.
DATA SECURITY
WYZE will take reasonable administrative, technical and organizational measures appropriate to the nature of the information and the scale of its operations to protect personal information against unauthorized access, misuse, alteration, loss or disclosure. However, no internet based system, transmission method or electronic storage system can be guaranteed to be completely secure.
USER RIGHTS AND REQUESTS.
Subject to applicable law, users may contact WYZE to request correction, updating or deletion of personal information, withdraw optional marketing consent or raise questions concerning the handling of their personal information. Certain information may continue to be retained where necessary for legal compliance, accounting, transaction verification, fraud prevention, dispute resolution or other lawful purposes. Privacy related requests may be submitted to support@wyzefoods.com.
THIRD PARTY LINKS.
The website may contain links to independently operated third party websites or services. WYZE is not responsible for the privacy practices, security practices or content of such third parties, and users should review the privacy policies of those third parties before providing personal information to them.
AGE REQUIREMENT
WYZE website programs and the VIP reservation program are intended for individuals who are at least 18 years of age. WYZE does not knowingly offer the VIP program to individuals under the age of 18.
CHANGES TO THIS PRIVACY POLICY.
WYZE may update this Privacy Policy when reasonably necessary because of changes to its business, website, technologies, service providers, legal requirements or data processing practices. The updated version may be published on the website with a revised effective date and, where appropriate, WYZE may provide additional notice of material changes.
CONTACT INFORMATION.
For privacy related questions, requests or concerns, users may contact WYZE at support@wyzefoods.com. The website is www.wyzefoods.com. WYZE currently operates for customers in India and the applicable jurisdiction stated for website related matters is Hyderabad, Telangana, India.